Louis Vuitton Digital Care Services Specialist

Piscataway • USA

Saturday, September 6, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic and inclusive work environment that values the uniqueness of each employee. The company is dedicated to fostering professional equality and provides ample opportunities for career advancement and personal growth.

1. Provide exemplary customer service through accurate handling of inquiries related to Care Services via phone, email, and video.
2. Conduct precise product assessments for repairs and quality assurance, determining repairability and providing care information to clients.
3. Utilize the JD Edwards system to access technical data for processing repairs.
4. Consistently achieve goals in email and phone quality, productivity, and customer satisfaction.
5. Handle a variety of customer calls, including payment collection, quotations, and service issues.
6. Troubleshoot and research issues related to repairs, sometimes requiring on-site investigation.
7. Maintain high standards of customer service, adhering to Louis Vuitton's Quality Customer Service Standards, Etiquette, and Selling Ceremony.
8. Communicate effectively with Product Assessment, Logistics, and Client Services teams to relay performance results and client feedback.
9. Resolve customer complaints with fairness and courtesy, maintaining a client-centric approach.
10. Adhere to company policies and procedures, staying informed on product and departmental updates.
11. Document all client interactions using CRM software for tracking and analysis.
12. Participate in departmental training and company improvement projects.
13. Propose process improvements to enhance service delivery.

1. GED certificate or high school diploma
2. Minimum 3 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and perform in a fast-paced environment
4. Strong organizational and time-management skills
5. Proactive, solution-oriented, and detail-focused
6. Ability to work independently and collaboratively
7. Exceptional interpersonal skills
8. Ability to manage multiple tasks simultaneously
9. Self-motivated with minimal supervision
10. Punctuality and schedule flexibility, including weekends

A minimum of 3 years of experience in customer service is required, ideally within a luxury or high-end retail environment.

GED certificate or high school diploma

$21.00 per hour, plus a $2.00 shift differential for hours worked.

Louis Vuitton offers a generous benefits package, comprehensive training, and unparalleled career development opportunities both locally and globally.

Louis Vuitton fosters a culture that respects individuality and promotes professional equality. The company is committed to creating an inclusive workforce through meaningful strategies, ensuring that every employee finds their place and prospers.