Louis Vuitton Digital Care Services Specialist

Piscataway • USA

Wednesday, June 4, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the LVMH group, Louis Vuitton offers unparalleled career development opportunities and a dynamic work environment. The company is dedicated to fostering an inclusive workforce and supports professional equality for all employees.

1. Service clients by accurately handling inquiries related to Care Services via phone, email, and video.
2. Perform product assessments related to repairs and quality to provide care information to clients.
3. Assess incoming repairs to determine if the product is repairable.
4. Utilize the JD Edwards system to access technical data for processing repairs.
5. Meet assigned goals in email and phone quality, and productivity.
6. Handle a range of calls including payment collection, quotations, and customer service issues.
7. Troubleshoot and research issues related to repairs, sometimes requiring production floor research.
8. Maintain exemplary customer service by adhering to Quality Customer Service Standards and Louis Vuitton Etiquette.
9. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on shipments.
10. Handle customer complaints with fairness and courtesy while maintaining a client-centric mindset.
11. Adhere to department and company policies and procedures.
12. Stay updated on product, company, and departmental information and initiatives.
13. Document all calls and email correspondence using CRM software.
14. Participate in departmental trainings and improvement projects.
15. Make recommendations to improve processes.
16. Perform other duties as assigned to meet business objectives.

1. GED certificate or high school diploma
2. Minimum 3 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including weekends

Minimum of 3 years in customer service, preferably within a luxury or retail environment.

GED certificate or high school diploma

Generous benefits package, industry-leading training, and career development opportunities both locally and globally.

Louis Vuitton is committed to respecting the uniqueness of each employee and offers everyone the means to find their place and prosper. The company promotes initiatives aimed at supporting professional equality and strives to build a culture passionate about meaningful strategies for an inclusive workforce.