Louis Vuitton Digital Care Services Specialist

Piscataway • USA

Friday, May 23, 2025

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic workforce. The brand is dedicated to respecting the individuality of its employees, providing them with the resources necessary to thrive and excel. Louis Vuitton champions initiatives that promote professional equality and is committed to cultivating a culture that values meaningful strategies for workforce inclusivity.

1. Service clients through accurate handling of inquiries related to Care Services via phone, email, and video.
2. Perform precise product assessments for repairs and quality to provide care information to clients.
3. Evaluate incoming repairs to determine the condition and repairability of items.
4. Utilize the JD Edwards system to access technical data for processing repairs.
5. Consistently achieve goals in email and phone quality and productivity.
6. Handle a variety of calls including payment collection, quotations, and customer service issues.
7. Troubleshoot and analyze issues related to repairs, conducting research as needed.
8. Maintain exemplary customer service by adhering to Quality Customer Service Standards and Louis Vuitton Etiquette.
9. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on shipments.
10. Address customer complaints with fairness and courtesy while maintaining a client-centric mindset.
11. Adhere to department and company policies and procedures.
12. Stay informed on all product, company, and departmental information and initiatives.
13. Effectively utilize all required systems.
14. Document all customer interactions using CRM software.
15. Participate in departmental training and initiatives.
16. Engage in improvement projects and make process improvement recommendations.
17. Perform additional duties as assigned to meet business objectives.

1. GED certificate or high school diploma
2. Minimum 3 years of experience in customer service

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Strong organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility

A minimum of 3 years in a customer service role is required, ideally within a fast-paced environment.

GED certificate or high school diploma

Louis Vuitton offers a generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training that provides in-depth insight into the luxury and retail environment.

Louis Vuitton is committed to creating a workplace culture that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. The company promotes initiatives supporting professional equality and strives to build a culture passionate about meaningful strategies for crafting an inclusive workforce.