Louis Vuitton Digital Care Services Specialist

Piscataway • USA

Tuesday, March 18, 2025

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Louis Vuitton values the uniqueness of each employee, fostering an inclusive environment that promotes professional equality and personal growth. The company offers unparalleled career development opportunities and industry-leading training, providing employees with comprehensive insights into the luxury and retail sectors.

1. Conduct thorough product assessments to identify repair needs and provide care instructions.
2. Evaluate incoming repairs to verify item conditions against store documentation.
3. Collaborate with leadership to access technical data and process repairs when needed.
4. Achieve KPI goals related to email and phone quality, productivity, and efficiency.
5. Handle customer calls including payment collection, quotations, and service inquiries.
6. Troubleshoot and analyze repair-related issues, coordinating with operational teams.
7. Deliver exceptional customer service adhering to quality standards and core values.
8. Collaborate with Product Assessment, Logistics, and Client Services teams.
9. Address customer complaints promptly and courteously.
10. Follow department and company policies and procedures.
11. Stay informed about product updates and company initiatives.
12. Expertly use required systems to perform tasks.
13. Document all calls and correspondence using CRM software.
14. Participate in department meetings, training sessions, and initiatives.
15. Contribute to process improvement projects and recommend enhancements.
16. Perform additional duties as assigned.

1. GED certificate or High School diploma

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-driven, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility

Minimum 3 years of experience in Customer Service.

GED certificate or High School diploma

A generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton fosters a culture of inclusivity and respect for individuality, promoting professional equality and personal growth. The company is dedicated to creating a supportive environment where employees can thrive and develop their careers in the luxury fashion industry.