Louis Vuitton Digital Care Services Specialist

Louis Vuitton, a prestigious brand within the LVMH conglomerate, is renowned for its commitment to respecting the individuality of each employee while fostering an environment where they can thrive. The company is dedicated to promoting professional equality and has cultivated a culture that is passionate about implementing meaningful strategies to create an inclusive workforce. As part of LVMH, Louis Vuitton offers unparalleled career development opportunities and industry-leading training in the luxury and retail sectors.

1. Perform accurate and complete product assessments related to repairs and quality to provide care information to clients.
2. Assess incoming repairs to determine the condition and repairability of items against store documents.
3. Utilize the JD Edwards system to access technical data for processing repairs without provided instructions.
4. Consistently achieve assigned goals in email and phone quality, and productivity.
5. Handle a range of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs, occasionally requiring production floor research.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback and ensure performance results are relayed to clients.
9. Handle customer complaints with fairness and courtesy while maintaining a client-centric mindset.
10. Adhere to department and company policies and procedures.
11. Stay updated on product, company, and departmental information and initiatives.
12. Effectively utilize all required systems.
13. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
14. Participate in departmental training and initiatives.
15. Engage in improvement projects and make recommendations to enhance processes.
16. Perform other duties as assigned to meet business objectives and goals.

1. Minimum 3 years of experience in customer service.
2. GED certificate or high school diploma.

1. Exceptional client-centric mindset.
2. Excellent verbal and written communication skills in English and French.
3. Ability to learn quickly and maintain high performance in a fast-paced environment.
4. Excellent organizational and time-management skills.
5. Proactive, solution-oriented, and detail-oriented.
6. Ability to work independently and as part of a team.
7. Exceptional interpersonal skills for interaction with all levels of employees.
8. Ability to handle multiple tasks simultaneously.
9. Self-starter with minimal supervision required.
10. Punctuality and schedule flexibility.

Minimum 3 years of experience in customer service.

GED certificate or high school diploma.

Louis Vuitton offers a generous benefits package and unparalleled career development opportunities, both locally and globally. Employees receive industry-leading training providing in-depth insight into the luxury and retail environment.

Louis Vuitton fosters a culture that respects the uniqueness of each employee, promoting initiatives that support professional equality. The company is committed to building a passionate culture focused on meaningful strategies to craft an inclusive workforce.