Louis Vuitton Digital Care Services Specialist

Irving • USA

Friday, November 14, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its commitment to respecting the individuality of each employee. As part of the esteemed LVMH conglomerate, Louis Vuitton offers a workplace where employees are empowered to thrive and excel. The company is dedicated to fostering professional equality and inclusivity, going beyond symbolic gestures to cultivate a workforce that is both diverse and dynamic.

1. Perform precise product assessments related to repairs and quality to provide accurate care information to clients.
2. Evaluate incoming repairs to determine the condition and repairability of items against store documentation.
3. Utilize the JD Edwards system for accessing technical data to process repairs when instructions are not provided.
4. Consistently achieve assigned goals in email and phone quality, as well as productivity.
5. Handle a variety of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot and research issues related to repairs, occasionally requiring production floor research.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback and ensure performance results are relayed to clients.
9. Address customer complaints with fairness and courtesy while maintaining a client-centric mindset.
10. Adhere to department and company policies and procedures.
11. Stay informed on all product, company, and departmental information and initiatives.
12. Effectively utilize all required systems.
13. Document all calls and email correspondence using CRM software to track customer inquiries and feedback.
14. Participate in departmental training and initiatives.
15. Engage in company improvement projects and recommend process enhancements.
16. Perform additional duties as assigned to meet business objectives.

1. Minimum 3 years of experience in customer service
2. GED certificate or high school diploma

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills for interacting with all organizational levels
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including weekends

Minimum 3 years of experience in customer service.

GED certificate or high school diploma

Louis Vuitton offers a generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training providing in-depth insights into the luxury and retail environment.

Louis Vuitton is deeply committed to fostering a culture that values the uniqueness of each employee, promoting professional equality, and building an inclusive workforce. The company encourages meaningful strategies that go beyond symbolic measures, creating an environment where employees can prosper and find their place.