Louis Vuitton Digital Care Services Specialist

Irving • USA

Wednesday, March 12, 2025

Louis Vuitton, a prestigious name within the LVMH conglomerate, is renowned for its commitment to fostering a diverse and inclusive work environment. As a leader in luxury fashion, Louis Vuitton offers its employees unparalleled opportunities for career advancement and professional development, both locally and globally. The company is dedicated to respecting the individuality of each employee and provides the resources necessary for personal and professional growth.

1. Perform accurate and complete product assessments related to repairs and quality to create repair or care information for clients.
2. Assess incoming repairs to determine the condition of items against store documents and decide if products are repairable.
3. Utilize the JD Edwards system to access technical data for processing repairs when instructions are not provided.
4. Consistently meet goals in email and phone quality, and productivity.
5. Handle a range of calls including payment collection, quotations, and customer service issues.
6. Troubleshoot, analyze, and research issues related to repairs, sometimes requiring research on the production floor.
7. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
8. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on shipments and ensure performance results are relayed to clients.
9. Handle customer complaints with fairness and courtesy while maintaining a client-centric mindset.
10. Adhere to department and company policies and procedures.
11. Stay updated on product, company, and departmental information and initiatives.
12. Maintain effective utilization of all required systems.
13. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
14. Participate in departmental trainings and initiatives.
15. Contribute to improvement projects within the company.
16. Make recommendations to improve processes.
17. Perform other duties as assigned to meet business objectives and goals.

1. Minimum 3 years of experience in customer service
2. GED certificate or high school diploma

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility, including weekends

A minimum of 3 years of experience in customer service is required.

GED certificate or high school diploma

Louis Vuitton offers a generous benefits package, industry-leading training, and unparalleled career development opportunities within the luxury and retail environment.

Louis Vuitton is committed to creating a workplace that respects the uniqueness of each employee and promotes professional equality. The company is dedicated to building a culture centered on meaningful strategies aimed at crafting an inclusive workforce.