Louis Vuitton Digital Care Service Advisor

Brussels • Belgium

Saturday, April 19, 2025

Louis Vuitton, a prestigious name in luxury fashion, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region. The company fosters an inclusive and diverse workplace, valuing the unique perspectives and talents of its team members.

1. Evaluate incoming repair requests to determine repairability using designated systems and guidelines.
2. Handle client interactions with high quality, including payment collection, quotations, and service issues.
3. Document all communications to track customer inquiries and feedback using CRM software.
4. Provide exemplary customer service by adhering to Louis Vuitton's quality standards and etiquette.
5. Troubleshoot and research issues related to repairs, coordinating with the LV atelier as necessary.
6. Communicate with Product Assessment, Logistics, and Client Services teams to relay performance results and client feedback.
7. Stay informed on product and company updates, proactively identifying areas for improvement in client care.

1. Exceptional client-centric mindset.
2. Proficiency in Spanish and German; additional languages are advantageous.
3. Ability to quickly learn and maintain performance in a fast-paced environment.

1. Excellent verbal and written communication skills in Spanish and German.
2. Strong organizational and time-management abilities.
3. Proactive, solution-oriented, and detail-focused.
4. Ability to work independently and collaboratively.
5. Exceptional interpersonal skills for interaction at all organizational levels.
6. Capability to manage multiple tasks simultaneously.
7. Self-motivated with minimal supervision.
8. Punctuality and flexibility in scheduling.

Beginner level experience in customer service or related fields.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees are encouraged to explore career growth opportunities within the organization.

Louis Vuitton Services Europe prides itself on a dynamic and inclusive work environment that celebrates diversity and fosters innovation. The company is committed to sustainability and integrates environmentally responsible practices into its operations.