Louis Vuitton Digital Care Service Advisor

Brussels • Belgium

Saturday, April 19, 2025

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe is dedicated to delivering exceptional customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Evaluate incoming repair requests to determine repairability using designated systems and guidelines.
2. Handle a variety of client interactions, including payment collection, quotations, and customer service issues, ensuring high-quality service.
3. Document all client communications to track inquiries, feedback, and complaints using CRM software.
4. Maintain exemplary customer service by adhering to Louis Vuitton's Quality Customer Service Standards and Selling Ceremony.
5. Troubleshoot and research issues related to repairs, coordinating with the LV atelier as necessary.
6. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback and ensure client satisfaction.
7. Stay informed on product and company updates, proactively identifying areas for improvement in Client Care.

1. Proficiency in Spanish and Italian; additional language skills are advantageous.
2. Exceptional client-centric mindset.

1. Excellent verbal and written communication skills.
2. Ability to learn quickly and maintain high performance in a fast-paced environment.
3. Strong organizational and time-management skills.
4. Proactive, solution-oriented, and detail-focused.
5. Ability to work independently and as part of a team.
6. Exceptional interpersonal skills for interaction across all organizational levels.
7. Ability to multitask effectively.
8. Self-motivated with minimal supervision required.
9. Punctuality and schedule flexibility.

Beginner-level experience in a customer service or related role.

Louis Vuitton Services Europe offers a dynamic and inclusive work environment, with a commitment to diversity and sustainability. Employees are part of a vibrant team dedicated to excellence and innovation.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and sustainability. The organization is committed to integrating environmental responsibility into its operations and values the unique perspectives and talents of its team members.