Louis Vuitton CSC Central Clienteling Manager

Louis Vuitton, a prestigious name in luxury fashion, has been synonymous with excellence since 1854. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic work environment where innovation meets tradition. The brand is committed to fostering an inclusive and diverse workplace, ensuring equal opportunities for all employees, including those with disabilities.

1. Develop and implement a strategic vision for the Clienteling function within the Customer Service Centers.
2. Recommend and integrate tools and processes supported by generative AI technologies, ensuring alignment with existing systems and workflows.
3. Ensure continuous improvement of User Experience and Client Experience during transformations.
4. Foster cultural and linguistic synergies across global Customer Service teams in the Americas, Europe, Middle East, and Asia.
5. Maintain and enhance relationships with technical development teams, including Product Owners and IT developers.

1. Bachelor's degree in Engineering, Business, or equivalent.
2. Minimum of 10 years of operational experience in Customer Service management and Clienteling, preferably in the retail/luxury sector.

1. Excellent project management skills.
2. Strong ability to collaborate with diverse stakeholders.
3. Proven capacity to anticipate and fulfill client needs.
4. Exceptional adaptability and agility.
5. Fluency in French and English, both written and spoken.

A minimum of 10 years in operational roles within Customer Service and Clienteling, ideally in the retail or luxury industry.

Bachelor's degree in Engineering, Business, or equivalent.

Opportunities for career growth in a rapidly expanding company, personalized HR support throughout one's career, and a prime location in the heart of Paris.

Louis Vuitton champions a culture of excellence, innovation, and inclusivity. Employees are encouraged to embark on a journey of personal and professional growth, supported by a commitment to diversity and equal opportunity.