Louis Vuitton CRM Team Manager

London • UK

Tuesday, June 17, 2025

Louis Vuitton, a prestigious entity under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovative designs in the luxury fashion sector. As a leader in the industry, Louis Vuitton offers a dynamic and inspiring work environment, fostering creativity and excellence among its employees.

1. Manage and lead CRM strategy in-store, fostering a client-centric mindset within the team.
2. Enhance relationships with top clients using various tools, focusing on client experience.
3. Implement strategies to recruit new clientele and develop existing relationships.
4. Embed a culture of CRM excellence in-store, ensuring accurate data capture and team training.
5. Animate the CRM tool (ICON) with relevant functionalities and content.
6. Collaborate with the Client Development Manager to build a community of clienteling experts.
7. Develop action plans based on Maison’s priorities with Head Office and Senior Leadership.
8. Implement contact strategies to reengage clients based on profiles and segments.
9. Share KPI reports and track store performance, analyzing clientele dynamics for development opportunities.
10. Plan and supervise client communications, providing guidelines and templates for Client Advisors.
11. Roll-out bespoke training to enhance client engagement and communication.
12. Create a client-centric mindset at the store level, integrating it into Client Advisor roles.
13. Provide analysis and feedback on clientele and product line performances.
14. Collaborate with Client Development and Events team for outreach campaigns and events.
15. Oversee store animations/events, monitor ROI, and manage client entertainment budget.
16. Ensure compliance with Louis Vuitton standards in presentation, merchandising, and client experience.

1. Minimum of 5 years of experience in a similar role within the luxury fashion industry.

1. Proficiency in CRM tools and data analytics.
2. Strong leadership and team management abilities.
3. Excellent communication and interpersonal skills.
4. Ability to develop and implement strategic plans.
5. Proven track record in client relationship management.

A minimum of 5 years of experience in a similar role within the luxury fashion industry is required.

Employees enjoy comprehensive benefits, including health insurance, retirement plans, and exclusive access to company events and product discounts.

Louis Vuitton fosters a culture of innovation and excellence, encouraging employees to push boundaries and redefine luxury. The workplace is dynamic and collaborative, with a strong emphasis on professional development and client satisfaction.