Louis Vuitton CRM Advisor

Madrid • Spain

Friday, May 16, 2025

Louis Vuitton, a prestigious French fashion house, is renowned for its unparalleled craftsmanship, innovation, and excellence. As part of the LVMH conglomerate, Louis Vuitton shapes the global luxury landscape. For over 150 years, the brand has been synonymous with luxury and elegance, offering individuals the opportunity to embark on extraordinary careers filled with passion and mastery.

1. Manage internal CRM software to provide training and troubleshooting for stores.
2. Assist boutique-level initiatives, including client capture programs and follow-up campaigns.
3. Support CRM Analyst in exporting data and updating internal files for weekly reporting.
4. Perform database reporting to support store Clienteling objectives and extract insights for key stakeholders.
5. Implement tools and actions required for Client Development.
6. Liaise closely with retail teams across the MED Region: Spain, Portugal, Morocco, Greece, Turkey, and Israel.
7. Drive Clienteling excellence in all boutiques.
8. Create and facilitate weekly CRM calls and presentations with retail teams.
9. Collect weekly updates and deadlines from the CRM team and communicate to retail teams.
10. Assist with the development of boutique training materials in Clienteling practices.

1. Graduated from a Business School/University with a degree in Marketing, Business Administration, Communications, or a related field.
2. Previous experience of at least 2 years in Marketing, CRM, or Business Analytics, preferably in the luxury industry.
3. Ability to formalize a 'contrato de prácticas' based on Spanish labor law.

1. Self-starter with the ability to work autonomously.
2. Highly organized and capable of managing multiple tasks simultaneously.
3. Proven ability to deliver results.
4. Excellent analytical and synthesis skills.
5. Full proficiency in MS Office, particularly Excel.
6. Ability to adapt to a fast-paced environment.
7. Strong communication skills and ability to connect with others.
8. Highly motivated with a strong personal interest in the luxury and consumer goods environment.
9. Fluent in English and Spanish; French is a plus.

At least 2 years of experience in Marketing, CRM, or Business Analytics, preferably within the luxury industry.

Degree in Marketing, Business Administration, Communications, or a related field.

Louis Vuitton promotes equal opportunities and celebrates the uniqueness of each individual, fostering an inclusive work environment.

Louis Vuitton is committed to creating an inclusive and dynamic work environment that embraces diversity and encourages innovation. The brand values passion, mastery, and the pursuit of excellence, offering employees a vibrant and dynamic workplace.