Louis Vuitton Clienteling Team Manager

Sydney • Australia

Monday, January 19, 2026

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its rich heritage, innovative spirit, and commitment to craftsmanship. As part of the esteemed LVMH conglomerate, Louis Vuitton offers unparalleled opportunities for growth and development within a global network of luxury brands.

1. Motivate, coach, and mentor the team to foster a high-performance culture centered on excellence, collaboration, and client focus.
2. Embed a client-centric mindset across all store activities, ensuring alignment with the Maison's standards.
3. Act as a visible leader on the sales floor, building meaningful relationships and enhancing the client journey.
4. Analyze client performance metrics and develop actionable strategies based on insights.
5. Develop and implement clienteling action plans to achieve and exceed KPIs.
6. Strengthen relationships with Very Important Clients (VICs) through curated experiences and personalized interactions.
7. Drive client recruitment initiatives and implement strategies to enhance loyalty and long-term engagement.
8. Lead and empower Clienteling Captains to deliver consistent and impactful outreach.
9. Promote best practices by reinforcing clienteling messages and collaborating with store and cross-functional partners.
10. Champion operational excellence, ensuring that merchandising and operations support an elevated client experience.
11. Stay informed on market trends, competitor activity, and emerging opportunities to support business development.

1. Proven experience managing teams in premium or luxury retail.
2. Strong commercial acumen with a history of exceeding performance targets.
3. Exceptional communication skills and natural relationship-building capability.
4. A passion for developing talent and growing as a leader.
5. Agility, resilience, and a genuine love for creating exceptional client experiences.
6. Strategic approach to client development, CRM, and performance insights.

1. Leadership and team management
2. Client relationship management
3. Strategic planning and execution
4. Performance analysis and metrics interpretation
5. Communication and interpersonal skills
6. Problem-solving and adaptability

Minimum of 5 years in a leadership role within premium or luxury retail environments.

A competitive package with exclusive benefits, unparalleled training and development opportunities, including clear pathways to Store Management and global mobility within LVMH.

Louis Vuitton fosters a culture of excellence, creativity, and innovation. Employees are encouraged to develop their skills and grow within a supportive and dynamic environment that values collaboration and client focus.