Louis Vuitton Clienteling Manager

Madrid • Spain

Thursday, February 6, 2025

Louis Vuitton, a prestigious brand under the esteemed LVMH conglomerate, is renowned for its unparalleled craftsmanship and timeless elegance. As a leader in the luxury fashion industry, Louis Vuitton offers a dynamic and inspiring work environment where innovation and tradition coexist harmoniously. The brand is committed to nurturing talent and fostering a culture of excellence and creativity.

1. Inspire and establish a clienteling culture within the store to drive business and support commercial priorities.
2. Achieve clienteling targets, including appointments, share of OTO turnover, and repurchase rates.
3. Recruit new clients and re-engage existing ones through strategic initiatives.
4. Support the team in building long-term client relationships using available tools.
5. Monitor and analyze client purchase behaviors in collaboration with HQ and Store Management.
6. Collaborate with Retail Performance and Training teams for data management and client profile merging.
7. Actively support the store with MY CR Requests.
8. Maximize business opportunities through efficient sales floor management.
9. Demonstrate sales leadership and foster cross-selling among the team.

1. Minimum 5 years of relevant experience in luxury retail or clienteling roles.

1. Understanding of user experience and consumer experience.
2. Strong communication and listening skills.
3. Proactive leadership style.
4. Excellent client development skills.
5. Business acumen.
6. Strong organizational skills.
7. Agility and resilience.
8. Proficiency in English and Spanish.

A minimum of 5 years of experience in luxury retail or clienteling roles is required.

Competitive benefits package including opportunities for professional development and career advancement within the LVMH group.

The culture at Louis Vuitton is one of innovation, elegance, and dedication to excellence. Employees are encouraged to embody the brand's values and contribute to a collaborative and dynamic work environment. The company fosters a spirit of creativity and continuous improvement, ensuring that each team member feels valued and empowered.