Louis Vuitton Client Universe Manager

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its unparalleled craftsmanship and innovation in luxury fashion. As a leader in the industry, Louis Vuitton offers a dynamic work environment that fosters creativity and excellence, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Foster a client-centric mindset across the store, focusing on developing and retaining local clientele.
2. Design and lead client development initiatives to engage clients across all segments through structured action plans.
3. Oversee daily clienteling activities to drive outreach, appointments, conversion, and top-client growth across a large team.
4. Collaborate with Team and Universe Managers to maximize sales through tailored initiatives supporting launches, events, and priorities.
5. Lead Private Client Relations by building and maintaining relationships with top clients and ensuring successful event follow-up.
6. Support Client Development Managers in organizing events and achieving sales targets.
7. Partner with regional teams to share market insights and identify new local opportunities.
8. Accountable for all CRM, client development, and PCR KPIs.
9. Lead all client experience and hospitality activities to ensure the Louis Vuitton Promise is consistently delivered.
10. Coach and empower the client experience team to achieve satisfaction KPIs and strengthen a client-focused culture.
11. Partner with Retail Learning to implement training strategies ensuring service excellence.
12. Optimize use of the private floor for appointments and events, collaborating with Head Office and tracking ROI.
13. Further develop the LV hospitality mindset through appointment culture, hosting excellence, and dedicated training.
14. Manage and develop Client Advisors, as well as Client Development and Client Experience Managers.
15. Coach leaders, identify growth opportunities, and create tailored action plans.
16. Promote collaboration, performance, and alignment with store objectives.
17. Build a strong team through recruitment, talent development, and succession planning with Store Management and HR.
18. Create a motivating work environment that fosters empowerment, innovation, and teamwork.
19. Act as a role model, embodying Louis Vuitton attitudes and values.
20. Lead by example on the shop floor to ensure an exceptional client and team experience.
21. Collaborate closely with Universe Managers and the Store Director as part of the leadership team; act as deputy when required.
22. Partner with Operations and Head Office to maintain operational excellence and audit readiness.
23. Oversee staffing, scheduling, and absence management to ensure smooth daily operations.
24. Ensure all Louis Vuitton standards, policies, and procedures are effectively communicated and implemented.

1. Minimum 5+ years management experience in luxury retail or a strongly related field.
2. Demonstrated track record in high-level client development.
3. Skilled at developing larger teams in an international, multicultural setting.
4. Ability to lead, inspire, and coach a variety of profiles, including experienced managers.
5. Strong understanding of the luxury client experience.
6. Track record in dealing with high-end clientele.
7. Excellent interpersonal communication skills, agility, empathy.
8. Strong passion for selling and client service.
9. 360 business vision, high level of ownership.
10. Advanced coaching skills.
11. Strong animation and presentation skills.
12. Exceptional sense of ownership, resilience, and strong work ethic.
13. Fluent in English and strong German skills, additional languages a plus.
14. Willingness and ability to travel (Europe + international) including some weekends.

1. Leadership and team management
2. Client development and relationship management
3. Sales and client service expertise
4. Communication and interpersonal skills
5. Coaching and mentoring
6. Strategic planning and execution
7. Cultural adaptability and empathy
8. Operational excellence
9. Presentation and public speaking

Extensive (minimum 5+ years) management experience in luxury retail or a strongly related field, including a demonstrated track record in high-level client development.

Competitive benefits package including opportunities for career advancement within Louis Vuitton and the broader LVMH group.

Louis Vuitton fosters a culture of excellence, innovation, and luxury. The company values creativity and craftsmanship, encouraging employees to contribute to its legacy while providing a supportive and collaborative work environment.