Louis Vuitton Client Services Manager

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to quality and innovation. As an employer, Louis Vuitton offers a dynamic and multicultural environment, fostering creativity and professional growth. The brand is dedicated to delivering unparalleled client experiences and upholding its legacy of excellence.

1. Lead and coach a team of 4 Team Managers and 50 Client Advisors to achieve sales goals and deliver exceptional client experiences across the UK, Ireland, South Africa, and the Nordics.
2. Develop and implement individual and team goals, assess performance, and manage talent recruitment and development in collaboration with HR.
3. Foster a client-centric mindset, ensuring the highest level of client experience and proactively handling client-related situations.
4. Supervise daily operations, including inbound and outbound contacts, and ensure client complaints and inquiries are addressed promptly and efficiently.
5. Communicate corporate strategy and business information to the team, conducting briefings, trainings, and team-building activities.
6. Provide feedback and insights on market trends and client needs to the Regional Head Office.
7. Design and implement action plans to boost business and maximize product performance through clienteling, training, and team animation.
8. Optimize sales through multiple channels and ensure alignment between client services and stores.

1. 10+ years of management experience in a call center or service environment, preferably within the luxury industry.
2. Fluent in English, with experience dealing with UK clientele considered a plus.
3. Advanced skills in MS Excel, Office suite, PowerBI, and Salesforce.
4. Proven ability to communicate and influence across all stakeholders.
5. Demonstrated ability to handle ambiguity and solve service level problems.

1. Superior coaching and development skills.
2. Excellent analytical and quantitative skills.
3. Comfortable working in a diverse, multicultural, and international environment.
4. Ability to work exceptionally on weekends or Bank Holidays.

Minimum of 5 years in a management role within a call center or service environment, ideally in the luxury industry.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group, professional development programs, and a vibrant, inclusive workplace culture.

The workplace culture at Louis Vuitton is characterized by its dedication to innovation, creativity, and excellence. Employees are encouraged to express their individuality while contributing to the brand's legacy of luxury. The company values diversity and fosters an inclusive environment where every team member can thrive.