Louis Vuitton Client Services Manager

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. Known for its timeless elegance and innovative designs, Louis Vuitton offers a dynamic and inclusive work environment, fostering creativity and excellence. As an employer, the brand is committed to nurturing talent and providing opportunities for career advancement within the expansive LVMH network.

1. Lead and coach a team of 4 Team Managers and 50 Client Advisors to achieve sales goals and deliver exceptional client experiences.
2. Develop and implement individual and team goals, assessing performance and providing feedback.
3. Recruit, develop, and retain talent, ensuring effective succession planning.
4. Foster a positive work environment, promoting teamwork and cooperation.
5. Oversee client development initiatives, leveraging clienteling tools to build long-term relationships.
6. Communicate corporate strategy and business information to the team, inspiring and motivating them.
7. Supervise daily operations, optimizing client satisfaction through efficient handling of inquiries and complaints.
8. Ensure adherence to brand standards and policies.
9. Collaborate with regional offices to align client services with market trends and store operations.
10. Design and execute action plans to enhance business growth and product performance.

1. 10+ years of management experience in a call center or service environment, preferably in the luxury sector.
2. Fluency in English; experience with UK clientele is advantageous.
3. Advanced skills in MS Excel, Office Suite, PowerBI, and Salesforce.
4. Superior coaching and development abilities.

1. Strong leadership and team management skills.
2. Excellent communication and influencing abilities.
3. Ability to navigate ambiguity and solve complex service level challenges.
4. Analytical and quantitative proficiency.
5. Comfortable in a multicultural and international setting.

Minimum 5 years of relevant experience is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Louis Vuitton fosters a culture of innovation, diversity, and excellence. The company values creativity and collaboration, providing a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and sophistication.