Louis Vuitton Client Services Advisor

Louis Vuitton, a prestigious brand within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Known for its unparalleled craftsmanship and innovative designs, Louis Vuitton is a leader in luxury fashion. As an employer, the brand is committed to fostering a dynamic and inclusive work environment that encourages professional growth and excellence.

1. Ensure the seamless daily operations of the Call Center in alignment with the company's strategic objectives.
2. Lead and own the delivery of a luxury, customer-centric experience.
3. Contribute to and assist in achieving all sales and KPI targets.
4. Develop and maintain relationships with clients by effectively managing their expectations and needs, including resolving issues.
5. Collaborate closely with retail stores to enhance client satisfaction and meet their needs.

1. Minimum of 3 years of experience in customer service or luxury retail; fresh graduates are also welcome.
2. Fluency in Cantonese, English, and Mandarin.

1. Strong interpersonal skills.
2. Customer service and guest-oriented with selling and retail operational skills.
3. Proactive with a strong team spirit and the ability to take initiative.
4. Ability to thrive in a call center environment with a strong passion and commitment.
5. Good computer literacy.

At least 2 years of extensive experience in customer services or luxury retail, with a preference for candidates with a minimum of 3 years.

The position offers the opportunity to work in a prestigious luxury brand environment with potential for career growth and development.

Louis Vuitton fosters a culture of curiosity, empathy, agility, and a commercial mindset. The brand values proactive individuals who demonstrate a strong team spirit and are committed to delivering exceptional client experiences.