Louis Vuitton Client Experience Manager

Paris • France

Friday, October 24, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, has been synonymous with luxury and innovation since 1854. As an employer, Louis Vuitton is committed to fostering an inclusive and diverse workplace, promoting equal opportunities, and supporting employees with disabilities. The brand is renowned for its dedication to excellence and offers a dynamic environment where employees can thrive and contribute to the company's ongoing success.

1. Oversee the management of contact channels and order processing tools within the global Client Services department.
2. Collaborate with internal teams and stakeholders to define operational and functional requirements, ensuring tools are developed to meet these needs.
3. Evaluate business needs and their evolution related to the role's activities.
4. Lead the team responsible for channel and digital project management.
5. Work with Product Owners and other teams to translate business needs into technical specifications.
6. Prepare business presentations for executive committees and technical development reviews.
7. Monitor the development and integration roadmap of tools.
8. Conduct strategic monitoring of tool evolution and propose continuous improvements.
9. Ensure alignment with business needs, deployment, and effective adoption of new features by end-users, including coordinating necessary training.
10. Assess the impact of changes on existing processes and recommend adjustments as needed.

1. Bachelor's degree in Engineering, Business, or a related field.
2. Minimum of 10 years of experience in B2C Client Services within the luxury sector, with international exposure.
3. Proven ability to anticipate and identify client needs and ensure their satisfaction.
4. Significant experience in team management.

1. Excellent adaptability and agility.
2. Results-oriented with a focus on continuous improvement.
3. Strong project management skills.
4. Ability to collaborate with diverse stakeholders.
5. Fluent in French and English, both written and spoken.

A minimum of 10 years in B2C Client Services, particularly within the luxury industry, with a focus on international markets.

Bachelor's degree in Engineering, Business, or a related field.

Opportunity to work in a rapidly growing company located in the heart of Paris, with personalized HR support throughout the career.

Louis Vuitton offers a vibrant and inclusive workplace culture that values diversity and encourages personal and professional growth. The company is dedicated to creating a supportive environment where employees can excel and contribute to the brand's legacy of excellence.