Louis Vuitton Client Experience Coordinator - Delivery & Packaging

Paris • France

Monday, April 14, 2025

Louis Vuitton, a distinguished member of the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As an employer, Louis Vuitton offers a dynamic and ever-evolving environment where employees are encouraged to explore, develop, and innovate. The brand is deeply rooted in a rich heritage and culture, providing a unique platform for personal and professional growth.

1. Coordinate initiatives related to omnichannel packaging of orders, serving as the project lead for the deployment of a new warehouse packaging management tool.
2. Manage and configure the packaging tool, oversee deployment phases across regions, and integrate the tool into retail flows.
3. Facilitate relationships with stakeholders, including visual merchandising, logistics, retail, sustainability, and packaging suppliers.
4. Create and lead a global community around omnichannel packaging, supporting tool users and sharing best practices.
5. Coordinate the deployment of specific packaging for commercial operations such as Christmas and Valentine's Day.
6. Conduct competitive benchmarks.
7. Monitor Delivery & Packaging performance, ensuring service quality through monthly reporting and client satisfaction analysis.
8. Support Business Owners in project management and collaboration with tech teams using Agile methodology.

1. Master's degree in Business, Engineering, or equivalent.
2. Experience in project management, with Agile methodology preferred.
3. Interest in operational and technical details.

1. Strong organizational and interpersonal skills for coordinating multiple stakeholders across countries or departments.
2. Excellent analytical and synthesis skills, with proficiency in reporting and KPI interpretation.
3. Proficiency in Excel and PowerBI.
4. Autonomous with a proactive approach.
5. Fluency in English is mandatory.
6. Proficiency in Microsoft Office Suite.

Entry-level experience with a focus on project management and coordination.

Master's degree in Business, Engineering, or equivalent.

Employees will benefit from a comprehensive development and engagement program, including integration sessions, coaching workshops, follow-up meetings, and after-work events. Continuous access to the Learning App is provided.

Louis Vuitton fosters a vibrant and constantly evolving workplace culture, deeply embedded in the brand's heritage and values. Employees are encouraged to develop their skills and communication abilities, supported by a team committed to excellence.