Louis Vuitton Client Experience Coordinator - Delivery & Packaging

Paris • France

Thursday, April 3, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a vibrant and constantly evolving environment where employees can immerse themselves in the brand's rich heritage, codes, and culture. The company provides a platform for professional growth, allowing individuals to develop their skills alongside industry experts.

1. Coordinate initiatives related to omnichannel packaging, acting as the Project Manager for the deployment of a new warehouse packaging management tool.
2. Manage and configure the packaging tool, coordinating deployment phases across regions (setup, testing, hypercare).
3. Coordinate regional needs and feedback, and oversee tool enhancements as the Business Owner.
4. Integrate the packaging tool into the retail flow.
5. Foster relationships with stakeholders such as Visual Merchandising, Logistics & Supply, Retail, and Sustainability teams.
6. Engage with packaging suppliers to propose adjustments, optimizations, or new models.
7. Create and lead a global community around omnichannel packaging, supporting tool users, identifying issues, and sharing initiatives.
8. Coordinate the deployment of specific packaging for commercial operations (e.g., Christmas, Valentine's Day).
9. Conduct competitive benchmarks.
10. Monitor Delivery & Packaging activity, ensuring service quality through monthly reporting, client satisfaction analysis, and spot analysis.
11. Support Business Owners in project management and tech team relations using Agile methodology, including drafting functional requirements and overseeing development and testing phases.

1. Master's degree from a University, Business School, or Engineering School, or equivalent.
2. Experience in project management, with Agile methodology preferred.
3. Interest in operational, technical aspects, and attention to detail.

1. Strong organizational and relational skills, with the ability to coordinate multiple stakeholders across countries or departments.
2. Excellent analytical, synthesis, and reporting skills (KPI interpretation, proficiency in Excel and PowerBI).
3. Autonomy and proactivity.
4. Proficiency in Microsoft Office Suite.
5. Fluent English is mandatory.

Entry-level experience in project management, preferably with exposure to Agile methodologies.

Master's degree from a University, Business School, or Engineering School, or equivalent.

Employees benefit from a comprehensive development and engagement program, including integration sessions, coaching workshops, follow-up meetings, and after-work events. Additionally, there is permanent access to the Learning App.

Louis Vuitton fosters a dynamic and ever-evolving workplace culture, deeply rooted in its rich heritage and commitment to excellence. Employees are encouraged to explore, develop, innovate, and create, with each career path considered a unique journey. The company values communication skills and offers opportunities for professional growth and skill development.