Louis Vuitton Client Development Director

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and sophistication.

1. Define and lead the clienteling vision for the UK, Ireland, and South Africa, aligning with global positioning and guidelines to enhance brand loyalty and value.
2. Develop and implement a multi-tiered client development strategy for various client segments, from first-time buyers to top-tier prestige clients.
3. Set KPIs and performance standards for client acquisition, retention, and engagement, ensuring alignment with commercial and brand objectives.
4. Identify growth opportunities and emerging client trends, translating insights into actionable strategies, tools, and campaigns.
5. Partner with EMEA and Global Teams to ensure consistency and excellence in client strategy execution across markets.
6. Lead the evolution of CRM, leveraging client segmentation and insights to build strategies and activations.
7. Establish clear CRM goals and KPIs, equipping teams with the necessary tools to achieve them.
8. Leverage data and analytics to understand client behavior, refine targeting, and personalize efforts.
9. Design and oversee private client strategies, including bespoke experiences and events to grow VIC, VVIC, and Prestige client segments.
10. Champion a client-first mindset across the organization, ensuring all teams embrace long-term client relationships.
11. Build and lead a high-performing Client Development team, fostering a culture of trust, accountability, and professionalism.

1. Significant track record in a client development role within the luxury environment.
2. Extensive network and understanding of the wider luxury industry.

1. Innovative and solutions-focused with a drive to exceed customer expectations.
2. Strong commercial acumen and ability to thrive in a dynamic environment.
3. In-depth knowledge of client experience and expectations within the luxury sector.
4. Ability to lead and inspire a high-performing team.

Minimum 10 years of experience in a client development role within the luxury industry.

The position offers an opportunity to work within a leading luxury brand, contributing to a high-impact clienteling ecosystem and developing long-term client relationships.

Louis Vuitton fosters a client-centric culture, emphasizing long-term relationships and brand loyalty. The company values creativity, collaboration, and continuous improvement, providing a supportive environment for professional growth and innovation.