Louis Vuitton Client Care Workflow Lead
Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic work environment. The company values the uniqueness of each employee and provides ample opportunities for professional growth and development. As part of its dedication to equality and diversity, Louis Vuitton actively promotes initiatives that support a balanced and inclusive workforce.
- Maintain exemplary customer service through phone, email, and video interactions, ensuring high-quality complaint resolution and product awareness.
- Distribute workload evenly among team members, assigning tasks and appointments efficiently.
- Handle customer complaints with fairness and a client-centric approach.
- Conduct daily operational audits on various platforms and report findings to leadership.
- Support onboarding and training of new hires and facilitate continuous learning.
- Lead by example, setting a standard for professional behavior within the team.
- Manage a range of calls including payment collection, quotations, and customer service issues.
- Perform accurate product assessments for repairs and provide care information to clients.
- Meet goals in email and phone quality, and productivity consistently.
- Troubleshoot and research issues related to repairs, collaborating with production as necessary.
- Communicate effectively with Product Assessment, Logistics, and Client Services teams.
- Document all customer interactions using CRM software, ensuring comprehensive tracking.
- Stay informed on product, company, and departmental updates.
- Recommend and participate in process improvements, challenging the status quo.
- Foster cross-department collaboration to maximize business opportunities.
- Adhere to company policies and procedures.
- High school diploma or GED with 4+ years of experience in Customer Service or a related field.
- Exceptional client-centric mindset with strong verbal and written communication skills.
- Organizational prowess and time management abilities.
- Technical proficiency with Microsoft Office Suite and CRM platforms.
- Exceptional interpersonal skills for interaction at all organizational levels.
- Detail-oriented with a collaborative spirit and prioritization skills.
- Ability to deal with ambiguity and excellent problem-solving skills.
Minimum of 3 years in a customer service or related field.
High school diploma or GED.
Louis Vuitton offers a generous benefits package, unparalleled career development opportunities both locally and globally, and industry-leading training in the luxury and retail environment.
Louis Vuitton is committed to creating a workplace culture that values diversity, inclusion, and professional equality. The company encourages employees to find their place and thrive, supporting meaningful strategies for an inclusive workforce.
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