Louis Vuitton Client Care Workflow Lead

Louis Vuitton is a renowned luxury fashion brand that values the uniqueness of each employee and promotes professional equality. The company offers career development opportunities, industry-leading training, and a culture focused on inclusivity and meaningful strategies.

1. Maintain exemplary customer service in phone quality, complaint resolution, product awareness, and store relations.
2. Distribute workload evenly among team members.
3. Handle customer complaints with fairness and courtesy.
4. Conduct daily operational audits and report findings.
5. Support onboarding and training of new hires.
6. Lead by example with integrity.
7. Handle a range of calls including payment collection and customer service issues.
8. Perform product assessments related to repairs and quality.
9. Meet goals in email and phone quality, and productivity.
10. Troubleshoot and research issues related to repairs.
11. Communicate with various teams to report feedback and ensure performance results.
12. Document all calls and email correspondence using CRM software.
13. Stay updated on product, company, and departmental information.
14. Make recommendations to improve department flow and processes.
15. Foster cross-department collaboration.
16. Maximize business opportunities through efficient workflow management.
17. Perform other administrative duties as assigned.
18. Adhere to department and company policies and procedures.

1. High school diploma or GED
2. 4+ years’ experience in Customer Service or a related field

1. Exceptional client-centric mindset
2. Strong communication skills, both verbal and written
3. Organizational prowess
4. Time management abilities
5. Experience with Microsoft Office Suite
6. Ability to learn and use CRM platforms
7. Exceptional interpersonal skills
8. Detail-oriented
9. Collaborative spirit
10. Prioritization skills
11. Dealing with ambiguity
12. Functional/technical skills
13. Excellent written communications
14. Timely decision making
15. High quality problem solving

Minimum 4 years in Customer Service or a related field.

Generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton fosters an inclusive workforce and offers a supportive environment for career growth. The company is located in Irving, Texas, and promotes a culture of respect and equality.