Louis Vuitton Client Care Services General Manager

Irving • USA

Saturday, February 15, 2025

Louis Vuitton, a distinguished entity within the LVMH conglomerate, is renowned for its commitment to fostering an inclusive and dynamic work environment. As a leader in the luxury fashion industry, Louis Vuitton offers its employees unparalleled opportunities for professional growth and development, supported by comprehensive training programs that provide deep insights into the luxury and retail sectors.

1. Develop and mentor teams to ensure the delivery of the Louis Vuitton Promise through consistent coaching and identification of training needs.
2. Collaborate with management to recruit and nurture talent, building robust succession plans for Client Care Services.
3. Set and manage team and individual goals, assessing performance and fostering motivation.
4. Create a positive work environment that empowers teams and encourages innovative solutions.
5. Ensure proper recruitment, onboarding, and retention in partnership with HR teams.
6. Provide training to both new and tenured team members to balance skills with needs.
7. Design and implement programs to enhance operational performance and ensure a safe work environment.
8. Partner with senior leadership internally and externally to maintain service levels and manage inventory efficiently.
9. Deliver exceptional service to clients through store support and direct interactions.
10. Monitor team performance in a call center environment.

1. 7-10 years of relevant work experience.
2. Proven leadership abilities and innovative critical thinking skills.
3. Ability to build cross-functional partnerships.
4. Demonstrated emotional intelligence and a growth mindset.
5. Proficiency in Spanish is advantageous.

1. Elevated communication skills.
2. Entrepreneurial mindset.
3. Passion for inspiring and developing diverse teams.
4. Relentless drive for delivering results.

Minimum 5 years of relevant experience in a leadership role within a client care or service environment.

Base salary ranging from USD $160,000-$170,000.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and two retirement plans with employer contributions.

Louis Vuitton is committed to respecting the uniqueness of each employee, promoting professional equality, and fostering a culture passionate about meaningful strategies for an inclusive workforce. The company offers a supportive environment for career development and personal growth.