Louis Vuitton Client Care Associate

McLean • USA

Wednesday, December 3, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the uniqueness of each employee, fostering an environment where individuals can thrive and contribute to the brand's legacy. The company is dedicated to promoting professional equality and inclusivity, offering unparalleled career development opportunities and industry-leading training.

1. Serve as an ambassador of the Louis Vuitton brand with a focus on after-sales service.
2. Ensure clients are updated at all stages of the repair process, enhancing the overall client experience.
3. Consistently follow up with clients regarding their items or inquiries, providing creative solutions and recommendations.
4. Master in-depth knowledge of the brand's technological aspects, processes, and procedures.
5. Collaborate with the Operations team to define a smooth Back of House process to support the Client Experience.
6. Champion all after-sale services offered by Louis Vuitton.
7. Maintain inventory management and quality control.
8. Ensure client satisfaction through effective communication and service delivery.

1. Minimum 3 years of experience in a client-centric role.

1. Strong communication and interpersonal skills.
2. Ability to thrive in a fast-paced environment.
3. Proficiency in managing inventory and quality control.
4. Capability to educate clients on the intake, repair, and follow-up process.

Minimum 3 years of experience in a client-centric role, preferably within the luxury retail sector.

Generous benefits package, unparalleled career development opportunities, and industry-leading training.

Louis Vuitton fosters a culture of inclusivity and professional equality, encouraging employees to find their place and thrive. The company goes beyond symbolic measures, focusing on meaningful strategies to create an inclusive workforce. Employees are provided with opportunities for career advancement and in-depth training in the luxury and retail environment.