Louis Vuitton Client Care Associate

Indianapolis • USA

Wednesday, May 7, 2025

Louis Vuitton, a distinguished name in the luxury fashion and leather goods sector, is renowned for its commitment to fostering an inclusive and dynamic workplace. As part of the LVMH conglomerate, Louis Vuitton offers unparalleled career development opportunities and industry-leading training, ensuring employees gain comprehensive insights into the luxury retail environment. The brand is dedicated to promoting professional equality and creating a culture that supports meaningful strategies for an inclusive workforce.

1. Serve as an ambassador of the Louis Vuitton brand with a focus on after-sales service.
2. Ensure clients are informed at all stages of the repair process, enhancing their overall experience.
3. Consistently follow up with clients regarding their items or inquiries, exploring creative solutions to meet client and company needs.
4. Master the brand's technological aspects, processes, and procedures.
5. Collaborate with the Operations team to streamline Back of House processes to support the client experience.
6. Champion all services offered by Louis Vuitton and mentor teams to enhance client interactions.
7. Manage inventory and ensure quality control.
8. Uphold policies and procedures to ensure client satisfaction.

1. Minimum of 3 years of relevant experience in a client-facing role.

1. Strong organizational and motivational skills.
2. Ability to cultivate trusting relationships with clients.
3. Effective communication skills to educate clients on processes.
4. Creativity in problem-solving and exploring client solutions.
5. Dedication to elevating the client experience.

A minimum of 3 years in a client-facing role, preferably within the luxury retail sector.

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities and industry-leading training.

Louis Vuitton fosters a culture of inclusivity and respect for individuality, promoting professional equality and meaningful strategies to create a supportive and dynamic workforce. Employees are encouraged to thrive and contribute creatively to the brand's heritage.