Louis Vuitton Client Care Associate

Beverly Hills • USA

Wednesday, January 29, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the individuality of each employee, fostering an environment where everyone can thrive and contribute to the brand's legacy. The company is dedicated to promoting professional equality and inclusivity, ensuring a workplace that goes beyond symbolic gestures to implement meaningful strategies for a diverse workforce.

1. Serve as an ambassador of the Louis Vuitton brand, ensuring each client receives exceptional service in line with the Louis Vuitton Promise.
2. Cultivate and maintain trusting relationships with clients, understanding their needs and ensuring they feel valued and understood.
3. Champion all client services offered by Louis Vuitton, guiding clients through the intake, repair, and follow-up processes.
4. Collaborate with the Operations team to streamline Back Of House processes, enhancing the overall client experience.
5. Educate and coach store teams to deliver outstanding service, making a difference with every client interaction.

1. Minimum of 3 years of experience in a client-facing role within the luxury retail sector.
2. Proven ability to communicate effectively and set clear expectations with clients.
3. Demonstrated experience in managing client relationships and enhancing client satisfaction.

1. Exceptional organizational skills with a keen attention to detail.
2. Strong interpersonal and communication skills.
3. Ability to thrive in a fast-paced, dynamic environment.
4. Proficiency in managing client service processes and follow-ups.

A minimum of 3 years in a client-facing role within the luxury retail sector is required.

The appointed candidate will receive an hourly rate ranging from USD $24-$28, with the opportunity for a bonus.

The position offers a comprehensive benefits package, including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and two retirement plans with employer contributions.

Louis Vuitton is committed to fostering a culture that respects and celebrates the uniqueness of each employee. The company promotes initiatives that support professional equality and inclusivity, creating an environment where employees can prosper and contribute to the brand's heritage. With a focus on meaningful strategies, Louis Vuitton is dedicated to building an inclusive workforce that reflects its values.