Louis Vuitton Client Advisor

Louis Vuitton, a prestigious name in the luxury fashion industry, is a part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and enriching work environment where creativity and craftsmanship are celebrated. The brand is dedicated to fostering talent and providing opportunities for professional growth within the expansive LVMH network.

1. Develop comprehensive knowledge of clients through interactions across various channels to ensure personalized and credible rapport.
2. Meet daily operational requirements, including sales targets, omni-channel contact handling, clienteling, service SLAs, and productivity standards.
3. Ensure compliance with regulations, particularly in handling personal information.
4. Support new product launches, marketing campaigns, and other initiatives.
5. Deliver exceptional service across inbound and outbound calls, emails, social media, and chat messages.
6. Adopt strategies to meet sales and client experience targets through needs discovery, product recommendations, cross-selling, and upselling.
7. Address general and product-specific inquiries, providing clear and concise information.
8. Utilize tools and resources to anticipate client needs and deliver one-point contact resolution.
9. Track clienteling activities using the ICON app to build relationships and convert clients.
10. Handle and resolve client queries, requests, and feedback promptly, escalating to the Team Manager as needed.
11. Share resolved complaints with the Team Manager and Client Experience Manager for team learning and improvement.
12. Stay well-versed in operational guidelines and processes.
13. Achieve Post-Call survey targets and other quality metrics as a team.
14. Represent the brand professionally as a brand ambassador.
15. Maintain a sound understanding of products and services to fulfill client needs.
16. Seek updated information on luxury lifestyle trends and other luxury brands to support client needs.
17. Strive to leave clients with a positive experience after every interaction.
18. Undertake project work and other duties as requested.
19. Perform back-of-house duties such as product receiving, checking, order processing, packing, and shipping.

1. Minimum 3 years of relevant experience

1. Exceptional client service skills
2. Strong communication abilities
3. Proficiency in omni-channel platforms
4. Ability to build and maintain client relationships
5. Problem-solving skills
6. Knowledge of luxury lifestyle trends

A minimum of 3 years of experience in a client-facing role, preferably within the luxury fashion industry, is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Louis Vuitton fosters a culture of innovation, excellence, and inclusivity, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace environment is dynamic and collaborative, offering a platform for personal and professional growth.