Louis Vuitton Client Advisor

Istanbul • Turkey

Friday, March 7, 2025

Louis Vuitton, a distinguished brand within the LVMH conglomerate, is renowned for its exquisite craftsmanship and luxury offerings. As an employer, Louis Vuitton is committed to fostering an inclusive work environment that celebrates diversity and encourages individuality. The brand is dedicated to providing its employees with opportunities for personal and professional growth within the dynamic world of fashion and leather goods.

1. Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
2. Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
3. Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
4. Maintain a comprehensive knowledge of the store’s product offering, retail environment, and competitors.
5. Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
6. Contribute actively to the business objectives by achieving sales targets and contributing to the store KPIs.
7. Regularly input and update client information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
8. Deliver exceptional client experience, creating memorable experiences for clients visiting the store.
9. Create desire for the brand with exceptional storytelling about the Maison's heritage and savoir-faire, showing empathy and passion, and following the steps of the Maison’s selling ceremony.
10. Ensure that the aftercare service is followed, and issues are elegantly resolved.
11. Collaborate with fellow Client Advisors and Store Managers to share client insights, product feedback, and best practices.
12. Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
13. Apply all compliance regulations and guidelines from the HQ, concerning client data and store operations.

1. Proficient in Turkish and English; additional languages are advantageous.
2. Minimum 3 years of experience in retail, hospitality, or luxury sectors.
3. Professional studies in sales, marketing, or tourism are valued but not mandatory.

1. Product Knowledge
2. Selling Techniques
3. Client Relationship Development
4. Data Analysis
5. Negotiation
6. Business Development
7. Foreign Language Proficiency
8. Store Operations
9. Interpersonal Skills
10. Relationship Building
11. Client Driven
12. Adaptability
13. Collaboration
14. Brand Sensitivity

A minimum of 3 years of experience in retail, hospitality, or luxury sectors is required. Proficiency in Turkish and English is essential, with additional languages considered a plus.

Professional studies in sales, marketing, or tourism are valued but not mandatory.

Louis Vuitton offers a supportive and inclusive work environment with opportunities for career advancement and professional development.

Louis Vuitton prides itself on a culture of inclusivity and respect, celebrating the uniqueness of each individual. The brand fosters a collaborative and dynamic workplace where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and innovation.