Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in luxury fashion, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance client retention and the overall customer experience.

1. Fluency in Italian and Spanish, both verbal and written.
2. Background in luxury retail is advantageous.
3. Interest in luxury fashion and awareness of current trends is beneficial.

1. Excellent communication skills in Italian and Spanish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results on schedule.
6. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
7. Flexibility to work shifts, including evenings, weekends, and holidays.

Beginner level experience is acceptable, though a background in luxury retail is a plus.

The position offers a dynamic work environment with opportunities for career growth and development, alongside the chance to work within a diverse and international team.

Louis Vuitton Services Europe fosters a vibrant work culture that values diversity and inclusion, encouraging unique perspectives and talents. The company is committed to sustainability, integrating environmentally responsible practices into its operations.