Louis Vuitton Client Advisor

Louis Vuitton, a distinguished luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of Louis Vuitton Services Europe, the company is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region. The brand is a part of the LVMH conglomerate, which is renowned for its portfolio of prestigious luxury brands.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Proficiency in French and/or Dutch, both verbal and written.
2. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Excellent communication skills.
2. Strong sales and storytelling abilities.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
6. Ability to work on multiple tasks and deliver results to agreed schedules.
7. Punctuality and time-management skills.
8. Ability to thrive in a diverse and international work environment.

Experience in luxury retail is a plus, but not required. A keen interest in luxury fashion and awareness of current trends is advantageous.

Louis Vuitton Services Europe offers a vibrant work culture, emphasizing diversity, inclusion, and sustainability. Employees benefit from a dynamic environment that encourages personal and professional growth.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and the unique perspectives of its team members. The company is committed to sustainability, integrating environmentally responsible practices into its operations.