Louis Vuitton Client Advisor

Louis Vuitton, a prestigious luxury Maison, is globally recognized for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region. The brand is committed to diversity, inclusion, and sustainability, integrating these values into every aspect of its operations.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, maintaining Louis Vuitton's high standards of service.
7. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism.

1. Excellent communication skills in French and/or Dutch, both verbal and written.
2. Strong sales and storytelling skills.
3. Customer First mindset with strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented mindset with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Ability to thrive in a diverse and international work environment.

Beginner level experience required, with a background in luxury retail considered a plus.

Louis Vuitton Services Europe offers a vibrant work culture, emphasizing diversity, inclusion, and sustainability. Employees are encouraged to explore career growth opportunities within a supportive and innovative environment.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating the unique perspectives and talents of its team members. The company is committed to sustainability and environmental responsibility, ensuring that its practices contribute to a more sustainable future.