Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, maintaining Louis Vuitton's high standards of service.
7. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in English, both verbal and written (additional languages such as Finnish, Swedish, or Danish are advantageous).
2. Background in luxury retail is a plus.
3. A keen interest in luxury fashion and awareness of current trends is a plus.

1. Excellent communication skills.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).

Beginner level experience in customer service or related fields.

Louis Vuitton Services Europe offers a vibrant work culture, committed to diversity and inclusion, and provides opportunities for career advancement. The company is dedicated to sustainability and environmental responsibility.

Louis Vuitton Services Europe fosters a dynamic and inclusive work environment that celebrates diversity and encourages innovation. The company is committed to sustainability and integrates these values into its operations, reflecting a dedication to environmental responsibility.