Louis Vuitton Client Advisor

Louis Vuitton, a prestigious luxury Maison, is globally recognized for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels to clients in the UK and Nordics markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into systems and databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with professionalism, ensuring calm and effective resolution while maintaining high service standards.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Fluency in English and a Nordic language (Danish, Finnish, Norwegian, or Swedish).
2. Background in luxury retail is advantageous.
3. Interest in luxury fashion and awareness of current trends is a plus.

1. Excellent communication skills in both verbal and written forms.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to manage multiple tasks and adhere to schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software, with Salesforce experience being advantageous.

Beginner level experience, preferably in luxury retail or customer service environments.

The role offers the opportunity to work in a vibrant and diverse environment, with a commitment to sustainability and professional growth within the luxury fashion industry.

Louis Vuitton Services Europe fosters a vibrant work culture that values diversity and inclusion, celebrating unique perspectives and talents. The company is committed to integrating sustainability into its operations, reflecting a dedication to environmental responsibility and innovation.