Louis Vuitton Client Advisor

Louis Vuitton, a distinguished luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its discerning clientele across the EMEA region. The brand is committed to fostering a diverse and inclusive workplace, celebrating the unique perspectives and talents of its team members.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Excellent communication skills in German and Turkish, both verbal and written.
2. Strong sales and storytelling skills.
3. Clear demonstration of a customer-first mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented mindset with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Ability to thrive in a diverse and international work environment.

Background in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is advantageous.

Louis Vuitton Services Europe offers a vibrant work culture, promoting diversity and inclusion, and is committed to integrating sustainability into its operations.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and encouraging the unique perspectives and talents of its team members. The company is dedicated to sustainability, ensuring its practices reflect a commitment to environmental responsibility.