Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH Group, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its discerning clientele across the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Minimum 3 years of experience in a customer service or client advisory role.

1. Excellent communication skills in Polish, German, and English, both verbal and written.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to manage multiple tasks and adhere to schedules.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
8. Background in luxury retail is a plus.
9. Interest in luxury fashion and awareness of current trends is a plus.
10. Ability to thrive in a diverse and international work environment.

Minimum 3 years of experience in a customer service or client advisory role, preferably within the luxury retail sector.

Competitive benefits package including opportunities for career advancement within the LVMH Group.

Louis Vuitton fosters a dynamic and inclusive workplace culture that values diversity and encourages innovation. Employees are empowered to deliver exceptional service and are supported in their professional growth within the global luxury fashion industry.