Louis Vuitton Client Advisor

Brussels • Belgium

Monday, July 28, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, ensuring that each interaction reflects the brand's commitment to excellence.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution.
7. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Excellent communication skills in English, both verbal and written.
2. Proficiency in additional languages such as Finnish, Swedish, or Danish is advantageous.
3. Strong sales and storytelling skills.
4. Demonstrated Customer First mindset and strong interpersonal skills.
5. Detail-oriented with a passion for delivering impeccable service.

1. Ability to engage effectively with clients.
2. Highly motivated, energetic, and inspirational team player.
3. Able to work on multiple tasks and deliver results to agreed schedules.
4. Punctuality and time-management skills.
5. Flexibility to work shifts, including evenings, weekends, and holidays.
6. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).

Background in luxury retail is a plus. Ability to thrive in a diverse and international work environment.

Louis Vuitton Services Europe offers a vibrant work culture that celebrates diversity and inclusion. Employees are encouraged to explore career growth opportunities within the company.

Louis Vuitton Services Europe prides itself on fostering an inclusive and dynamic work environment where diversity is celebrated, and sustainability is integrated into every facet of operations. The company is committed to creating a workplace that reflects its dedication to environmental responsibility and innovation.