Louis Vuitton Client Advisor

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region. LVSE is committed to diversity, inclusion, and sustainability, ensuring a vibrant and responsible work environment.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with professionalism, maintaining Louis Vuitton's high standards of service.
7. Embody Louis Vuitton values and demonstrate the highest level of professionalism in all interactions.

1. Excellent communication skills in Dutch, both verbal and written.
2. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Strong sales and storytelling skills.
2. Customer First mindset and strong interpersonal skills.
3. Detail-oriented with a passion for delivering impeccable service.
4. Ability to work on multiple tasks and deliver results to agreed schedules.
5. Proficiency in Microsoft Office suite and CRM software, with Salesforce experience advantageous.
6. Background in luxury retail is a plus.
7. Interest in luxury fashion and awareness of current trends is a plus.
8. Ability to thrive in a diverse and international work environment.

Beginner level experience is required, with a background in luxury retail considered advantageous.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity and inclusion, celebrating unique perspectives and talents. The company integrates sustainability into its operations, ensuring practices reflect dedication to environmental responsibility.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, celebrating diversity and encouraging innovation. The company is committed to sustainability, ensuring that its operations contribute to a more sustainable future.