Louis Vuitton Client Advisor

Brussels • Belgium

Thursday, July 17, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is globally acclaimed for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unmatched customer service experiences to its esteemed clientele across the EMEA region. LVSE prides itself on fostering an inclusive workplace that celebrates diversity and integrates sustainability into its operations.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating with other departments.
5. Ensure accurate information and follow-up are input into the system and relevant databases, maintaining the integrity of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Excellent communication skills in French and/or Dutch, both verbal and written.
2. Strong sales and storytelling abilities.
3. Demonstrated Customer First mindset and strong interpersonal skills.
4. Highly motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.

1. Proficiency in Microsoft Office suite and CRM software (Salesforce experience advantageous).
2. Ability to work on multiple tasks and deliver results to agreed schedules.
3. Punctuality and time-management skills.
4. Flexibility to work shifts, including evenings, weekends, and holidays.
5. Background in luxury retail is a plus.
6. Interest in luxury fashion and awareness of current trends is a plus.
7. Ability to thrive in a diverse and international work environment.

Beginner level experience is acceptable, though a background in luxury retail is advantageous.

Louis Vuitton Services Europe offers a vibrant work culture that emphasizes diversity, inclusion, and sustainability. Employees are encouraged to explore career growth opportunities within a supportive and innovative environment.

Louis Vuitton Services Europe is committed to fostering a diverse and inclusive workplace where unique perspectives are celebrated. The company integrates sustainability into all aspects of its operations, reflecting a dedication to environmental responsibility. Employees are part of a dynamic and international team that values collaboration and innovation.