Louis Vuitton Client Advisor

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH group, Louis Vuitton Services Europe (LVSE) is dedicated to providing unparalleled customer service experiences to its esteemed clientele across the EMEA region. The company is committed to diversity, inclusion, and sustainability, integrating these values into every aspect of its operations.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to solve issues efficiently and enhance the overall customer experience.

1. Fluency in Italian and Spanish, both verbal and written.
2. Background in luxury retail is advantageous.

1. Excellent communication skills in Italian and Spanish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
9. Interest in luxury fashion and awareness of current trends.
10. Ability to thrive in a diverse and international work environment.

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

The position offers the opportunity to work in a vibrant and inclusive environment, with a commitment to sustainability and career development.

Louis Vuitton Services Europe fosters a vibrant work culture that celebrates diversity and inclusion. The company is committed to integrating sustainability into its operations, ensuring practices reflect a dedication to environmental responsibility. Employees are encouraged to leverage multicultural perspectives to enhance collaboration and innovation.