Louis Vuitton Client Advisor

Brussels • Belgium

Friday, June 27, 2025

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The company is committed to fostering a diverse and inclusive workplace, celebrating unique perspectives and talents.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Fluency in French and/or Dutch, both verbal and written.
2. Background in luxury retail is a plus.

1. Excellent communication skills.
2. Strong sales and storytelling abilities.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
7. Flexibility to work shifts, including evenings, weekends, and holidays.

Beginner level experience is acceptable, with a preference for candidates with a background in luxury retail.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees are part of a dynamic team that values multicultural perspectives and innovation.

Louis Vuitton Services Europe prides itself on a vibrant and inclusive work culture. The company is deeply committed to integrating sustainability into its operations, reflecting a dedication to environmental responsibility. Employees are encouraged to thrive in a diverse and international environment, enhancing collaboration and innovation.