Louis Vuitton Client Advisor

Brussels • Belgium

Monday, March 10, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The company is committed to diversity, inclusion, and sustainability, ensuring a vibrant and responsible workplace.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into the system and relevant databases.
6. Handle complaints and difficult situations with professionalism, maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Excellent communication skills in Dutch, both verbal and written.
2. Flexibility to work shifts, including evenings, weekends, and holidays.
3. Background in luxury retail is a plus.
4. A keen interest in luxury fashion and awareness of current trends is a plus.

1. Strong sales and storytelling skills.
2. Customer-first mindset and strong interpersonal skills.
3. Detail-oriented mindset with a passion for delivering impeccable service.
4. Ability to work on multiple tasks and deliver results to agreed schedules.
5. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).

Beginner level experience in customer service or related fields, preferably within the luxury retail sector.

Louis Vuitton Services Europe offers a dynamic work environment with opportunities for career growth, a commitment to diversity and inclusion, and a focus on sustainability.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture, celebrating diversity and encouraging innovation. The company is committed to integrating sustainability into its operations, reflecting its dedication to environmental responsibility.