Louis Vuitton Client Advisor

Brussels • Belgium

Wednesday, March 5, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region. The brand is committed to fostering a diverse and inclusive workplace, integrating sustainability into its operations, and celebrating the unique perspectives of its team members.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the UK and Nordics markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, maintaining Louis Vuitton's high standards of service.
7. Embody Louis Vuitton values and demonstrate the highest level of professionalism in all interactions.

1. Fluency in English and a Nordic language such as Danish, Finnish, Norwegian, or Swedish.
2. Background in luxury retail is a plus.

1. Excellent communication skills both verbal and written.
2. Strong sales and storytelling skills.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
7. Flexibility to work shifts, including evenings, weekends, and holidays.

Beginner level experience in customer service or related fields.

The position offers a vibrant work culture with opportunities for career evolution, and a commitment to diversity and inclusion.

Louis Vuitton Services Europe fosters a vibrant work culture that thrives on diversity, inclusion, and sustainability. The company is committed to creating an environment where team members from all backgrounds can excel and innovate, reflecting its dedication to environmental responsibility and a sustainable future.