Louis Vuitton Client Advisor

Brussels • Belgium

Wednesday, March 5, 2025

Louis Vuitton, a distinguished name in luxury fashion, is part of the esteemed LVMH conglomerate, known for its commitment to excellence and innovation. Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's legacy of craftsmanship and elegance.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure resolution through innovative approaches, collaborating with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with professionalism, ensuring effective resolution while maintaining high service standards.
7. Embody Louis Vuitton values and demonstrate professionalism in all interactions.

1. Proficiency in English, both verbal and written; additional languages such as Finnish, Swedish, or Danish are advantageous.
2. Background in luxury retail is a plus.
3. Keen interest in luxury fashion and awareness of current trends.

1. Excellent communication skills.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results on schedule.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.

Beginner level experience is required.

Louis Vuitton Services Europe offers a vibrant work culture committed to diversity and inclusion, with a focus on sustainability and environmental responsibility.

The culture at Louis Vuitton Services Europe is characterized by a commitment to diversity, inclusion, and sustainability. The workplace thrives on the unique perspectives and talents of its team members, fostering an environment of collaboration and innovation.