Louis Vuitton Client Advisor

Brussels • Belgium

Monday, February 24, 2025

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, fostering an environment that values diversity, inclusion, and sustainability.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the French market.
3. Build and maintain strong relationships with clients by understanding their preferences and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating with other departments.
5. Ensure accurate information and follow-up are input into the system and other relevant databases.
6. Handle complaints and difficult situations with clients professionally, maintaining Louis Vuitton's high standards of service.
7. Embody Louis Vuitton values and demonstrate the highest level of professionalism in all interactions.

1. Excellent communication skills in French, both verbal and written.
2. Strong sales and storytelling skills.
3. Customer First mindset and strong interpersonal skills.
4. Motivated, energetic, and inspirational team player.
5. Detail-oriented with a passion for delivering impeccable service.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software.

1. French language proficiency
2. Sales and storytelling
3. Customer service excellence
4. Interpersonal communication
5. Time management
6. CRM software proficiency
7. Adaptability to diverse work environments

Entry-level experience in customer service or a related field is required. A background in luxury retail is advantageous.

The role offers the opportunity to work in a diverse and international environment, with a commitment to sustainability and professional growth within the luxury fashion industry.

Louis Vuitton Services Europe fosters a vibrant work culture that emphasizes diversity, inclusion, and sustainability. The company celebrates unique perspectives and talents, encouraging innovation and collaboration in a multicultural setting.