Louis Vuitton Client Advisor

Brussels • Belgium

Saturday, February 22, 2025

Louis Vuitton, a distinguished luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe is dedicated to delivering unparalleled customer service experiences to its esteemed clientele across the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to ensure client retention and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Minimum 3 years of relevant experience

1. Excellent communication skills in Polish and English, both verbal and written; fluency in another language (French, German) is a plus.
2. Strong sales and storytelling skills
3. Customer-first mindset and strong interpersonal skills
4. Highly motivated, energetic, and inspirational team player
5. Detail-oriented mindset with a passion for delivering impeccable service
6. Ability to work on multiple tasks and deliver results to agreed schedules
7. Punctuality and time-management skills
8. Flexibility to work shifts, including evenings, weekends, and holidays
9. Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous)
10. Background in luxury retail is a plus
11. Keen interest in luxury fashion and awareness of current trends
12. Ability to thrive in a diverse and international work environment

Minimum 3 years of relevant experience in a customer service or client advisory role, preferably within the luxury retail sector.

Hybrid working mode with flexibility to accommodate client needs across different markets.

Louis Vuitton fosters a dynamic and inclusive workplace culture that values diversity and multicultural perspectives, enhancing collaboration and innovation. The Maison is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.