Louis Vuitton Chocolate Team Manager

Louis Vuitton, a prestigious entity within the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As an employer, Louis Vuitton offers an unparalleled environment for professional growth, fostering a culture of excellence and creativity.

1. Lead a team of Chocolate Client Advisors to deliver an exceptional client experience reflecting the Maison's values.
2. Ensure operational excellence and uphold the highest standards in service, visual identity, and hygiene.
3. Resolve client requests and escalations with professionalism and genuine care.
4. Manage, coach, and motivate the Chocolate team to achieve personal growth and team performance.
5. Conduct regular feedback, performance evaluations, and ongoing training to elevate service and product knowledge.
6. Oversee the visual identity, inventory levels, and hygiene management of the Chocolate store according to global guidelines.
7. Demonstrate strong chocolate stock management expertise including quality control, freshness/rotation management, accurate ordering, and optimal stock level control.
8. Manage daily store operations including scheduling, reporting, and compliance with internal policies.
9. Ensure fast and accurate payment transaction control, reflecting luxury service standards.
10. Support event days, activations, and store animations related to the Chocolate store and F&B business.

1. Minimum 3 years of relevant experience in a similar role.

1. Leadership and team management
2. Client service excellence
3. Operational management
4. Stock management expertise
5. Strong communication and interpersonal skills

A minimum of 3 years of experience in a similar role within the luxury retail or hospitality sector is required.

Employees are offered a comprehensive benefits package that includes health insurance, retirement plans, and exclusive employee discounts.

Louis Vuitton fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.