Louis Vuitton Channels and Digital Project Manager

Louis Vuitton, a prestigious name in luxury fashion since 1854, is part of the LVMH group, a global leader in high-quality products. The brand is renowned for its commitment to excellence and innovation, offering employees a dynamic and inclusive workplace where diversity is celebrated and opportunities for growth are abundant.

1. Manage all activities related to channel management and digital projects within the Client Services Central team.
2. Collaborate closely with internal teams and stakeholders to define operational and functional needs.
3. Ensure the development and adaptation of tools to meet business requirements.
4. Evaluate and anticipate business needs and their evolution.
5. Work with Product Owners and other teams to translate business needs into technical specifications.
6. Prepare business presentations for executive committees and technical development reviews.
7. Monitor the development and integration roadmap of tools.
8. Conduct strategic monitoring of tool evolution and propose continuous improvements.
9. Ensure alignment with business needs, deployment, and effective adoption of new tools and features by end users.
10. Assess the impact of changes on existing processes and recommend adjustments as necessary.

1. Bachelor's degree in Engineering, Business, or equivalent.
2. Minimum of 3 years of experience in B2C customer service within an international retail/luxury context.
3. Significant experience in the digital domain.

1. Proven ability to anticipate and identify customer needs and ensure satisfaction.
2. Strong adaptability and agility with a results-oriented approach.
3. Excellent international project management skills in an agile context.
4. Ability to collaborate with various stakeholders.
5. Fluency in French and English, both written and spoken.

A minimum of 5 years of relevant experience is required.

Bachelor's degree in Engineering, Business, or equivalent.

Opportunities for career growth and personalized HR support throughout one's career.

Louis Vuitton fosters a culture of excellence, innovation, and inclusivity, valuing diversity and promoting equal opportunities. The workplace is dynamic, with a strong emphasis on personal and professional development.