Louis Vuitton Care Service Expert

London • UK

Thursday, June 19, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton offers a dynamic and enriching environment where creativity and expertise are highly valued. The brand is dedicated to fostering a culture of continuous learning and development, providing employees with opportunities to grow within the organization.

1. Lead the development of operational excellence in Care Services, aligning with brand standards.
2. Conduct trainings and workshops to empower team knowledge in Care Services.
3. Develop and execute business strategies to support selling teams with best practices and client experience.
4. Ensure quality issues and repairs are addressed in line with lead-time targets.
5. Maintain immaculate organization of Care Services and Repairs area, driving best practices.
6. Ensure compliance with process and customs requirements for repairs and shipments to Paris Repair Centre.
7. Communicate regularly with the stock team for effective management of defective exchanges.
8. Lead the development of team members in Care Services across the network.
9. Follow up with clients regarding their items or queries.
10. Achieve individual and team objectives, being accountable for Care Services results versus targets.
11. Manage aftersales feedback and create actions based on it.
12. Partner with management to provide feedback to Head Office on Care Services and opportunities.
13. Create and implement action plans to drive business and maximize Care Services performance.
14. Act as an ambassador and role model, demonstrating passion and enthusiasm.
15. Collaborate with RPM, Logistics & Supply Chain teams to enhance Care Services communications.
16. Support and train store team on Care Services, developing repair knowledge.
17. Conduct in-store repairs to quality standards and drive training sessions.
18. Meet with Client Advisors to coach and develop action plans based on performance reviews.
19. Contribute to achieving overall store objectives and support Client Advisors in optimizing aftersales.

1. Exceptional technical expertise in Care Services.
2. Strong leadership and organizational skills.
3. Ability to manage and develop team members.

1. Advanced knowledge in Care Services.
2. Impeccable product knowledge.
3. Analytical and commercial mindset.
4. Strong communication and interpersonal skills.
5. Proficiency in managing inventories and logistics.

Minimum of 3 years in a similar role within the luxury fashion industry.

Louis Vuitton offers a comprehensive benefits package, including opportunities for career advancement, professional development, and the chance to work in a prestigious global brand.

Louis Vuitton fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and craftsmanship. The company values diversity and inclusivity, creating an environment where every team member can thrive.