Louis Vuitton Care Service and Stock Advisor

Louis Vuitton, a prestigious name in luxury fashion, is renowned for its commitment to exceptional quality and craftsmanship. As part of the LVMH conglomerate, Louis Vuitton offers unparalleled opportunities for career growth within a global network of luxury brands. The company is dedicated to fostering a diverse and inclusive work environment where creativity and innovation are encouraged.

1. Guide clients in after-sales care services, fostering trusting relationships and ensuring they feel valued.
2. Manage client repairs and care service inquiries, performing basic in-store repairs and coordinating with the Paris atelier and local partners for complex cases.
3. Ensure a high-quality in-store experience for care service clients, maintaining strong follow-up on service cases to exceed client expectations and enhance brand loyalty.
4. Train store team members on care service aspects and support store management with client and team requests.
5. Assist the sales team with product personalization, such as hot-stamping.
6. Contribute to the stock team by efficiently managing deliveries, product preparation, stock availability, and coordinating transfers and shipments.
7. Conduct inventory counts, manage stock discrepancies, and collaborate with shop floor and security teams.
8. Maintain inventory in pristine condition, ensuring logical organization of stock rooms.

1. Client-centric mindset with a passion for direct client interaction.
2. Ability to thrive in a fast-paced environment both on the shop floor and in stock operations.

1. Excellent English communication skills, both verbal and written.
2. Professional demeanor and telephone etiquette.
3. Experience in managing high client expectations and resolving issues calmly under pressure.
4. Physical and mental resilience.
5. Technical aptitude for minor product repairs and personalization.
6. Integrity, trust, and attention to detail.
7. Proactive attitude with strong team spirit.
8. Proficiency in digital tools and computer literacy.

Entry-level experience is acceptable, but a background in luxury retail or customer service is advantageous.

Employees enjoy a dynamic work environment with opportunities for professional development and career advancement within the LVMH group.

Louis Vuitton promotes a culture of excellence, innovation, and inclusivity. Employees are encouraged to explore their creativity and contribute to the brand's legacy of luxury and craftsmanship.